VocalVision and Junior Blind Help Visually Impaired Agents Go to Work
From: Speech Technology - 02/19/2016
By: Jean Thilmany

Software that reads aloud graphical images - as well as numbers and text -
brings visually impaired agents into the contact center

In mid-2014, Junior Blind, an organization that offers job training to
visually impaired adults, began using TCN’s VocalVision contact center
technology for the visually impaired, a solution that pairs Jobs Access with
Speech (JAWS) screen-reading software, from Freedom Scientific, with the
Platform 3 cloud-based contact center software from TCN, based in St. George,
UT. It allows visually impaired employees and students to navigate TCN's
Platform 3 cloud-based contact center software.

The paired software reads aloud images, such as arrows and other prompts,
that weren’t recognized (and thus weren't read aloud) by JAWS in the past,
says Bert Borja, assistant technology instructor at Junior Blind.

Read the entire article at:
http://www.speechtechmag.com/PDF/SpeechTechPaper.aspx?IssueID=5937 (page 42)
http://www.speechtechmag.com/Articles/Editorial/Deployments/VocalVision-and-Junior-Blind-Help-Visually-Impaired-Agents-Go-to-Work-109083.aspx

Links:
VocalVision
https://www.tcnp3.com/home/call-center-software/vocalvision

TCN
https://www.tcnp3.com/home