Designing for Veterans - A Toolkit for Human-Centered Design
From: Department of Veterans Affairs Center for Innovation - 10/2015

Human Centered Design (HCD) is an approach developed to help organizations
produce designed products, services, and processes focused on the needs of
those who will use them and benefit from them. Simply put, people are better
served when their needs are aligned with the application and purpose of the
products and services they use.

Read the entire 101 page document at:
https://www.vets.gov/playbook/downloads/vaci-project-toolkit.pdf