Maximize Web Site Usability
Government Computer News - April 16, 2001

The Web team at the National Institutes of Health realized their website was
being used more and more by an aging population. They tackled usability
head-on and established a set of Web site usability principles any webmaster
should read and benefit from. 

http://www.gcn.com/vol20_no8/news/3998-1.html